Cancellation, Rescheduling and Refund Policy

The ₹299 appointment is confirmed only after the payment is verified and the consultation time is confirmed to you through WhatsApp or phone.

• One rescheduling request is permitted, if it is made at least four hours before the confirmed appointment time.
• Rescheduling is subject to the availability of a suitable slot.

The fee is ordinarily non-refundable in these situations:

• The patient does not attend the consultation.
• The patient joins late and the consultation time is lost.
• The appointment is cancelled within four hours of the confirmed time.
• Incorrect contact details are given and the patient cannot be reached.
• The patient's own internet connection or device fails.

• If Dr. Shubhrabaran Das cancels the consultation and a suitable alternative time cannot be offered, the patient may request a refund.
• If a technical problem interrupts the consultation, the call may be continued through another method or rescheduled.
• Refunds are not automatic where the consultation can reasonably be completed or rescheduled.
• An approved refund is returned through an appropriate payment method and may take some time to appear in your account.

Please report a duplicate or incorrect payment on WhatsApp along with the UPI transaction ID, so that it can be checked and returned.

Consumer rights available to you under applicable law remain unaffected by this policy.

WhatsApp: +91 6009229737