Privacy Policy

Depending on how you contact us and book, we may collect:

• Name, age, phone number, locality and preferred language
• Appointment information such as the date and time of your consultation
• The dental concern you describe and relevant medical history you share
• Prescriptions, dental photographs or X-rays that you voluntarily provide
• Payment reference details such as the UPI transaction ID
• Records of communication with the clinic, including WhatsApp messages

We never ask for and never store your UPI PIN, card PIN, CVV or banking password. Please do not share them with anyone, including us.

• Booking and scheduling your consultation
• Conducting the consultation and maintaining clinical records
• Verifying your payment and confirming the appointment
• Follow-up, patient support and safety
• Meeting applicable legal and professional obligations

The service uses third parties such as WhatsApp, UPI applications, website hosting and basic website analytics. These providers operate under their own privacy policies and terms. Only the information necessary for the service is processed through them.

Health details are not intentionally sent to Meta Pixel, Google Analytics or any other advertising platform. Website measurement is limited to non-medical actions such as a button click.

We do not sell personal information. Information may be shared only where it is necessary to deliver the service you requested, where you have given consent, where the law or a professional obligation requires it, or where it is needed to protect the safety of a person.

Reasonable safeguards are used to protect the information held by the clinic. However, no method of transmission over the internet and no third-party platform can be guaranteed to be completely secure.

Information is retained only for as long as reasonably necessary for the consultation, clinical records, resolution of disputes and legal or professional obligations.

You may request access to, correction of, or deletion of your information where this is legally and professionally permissible, by contacting the clinic using the details below.

Information relating to a patient below 18 years of age must be provided with the consent of a parent or lawful guardian, who should also be present during the consultation.

For any question about this policy, please contact the clinic using the details given below. This policy is governed by the laws of India, with jurisdiction at Agartala, Tripura.